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Clinic Problems
When running a Clinic, your staff are constantly dealing with many stressful tasks in a high volume environment. At the same time, they must assure that customers receive the right treatments and that customer information is updated accurately. For many Clinics this is a big challenge.
Customer Information Management
Keeping detailed records of your clients is critically important for any clinic. Still, many clinics use the old paper records or an outdated client information system, making it easy for your staff to make mistakes or completely lose customer records. This can cause confusion or ultimately lead to malpractice.
Taking Appointments
While taking appointments, your staff are also helping customers and answering phone calls. This causes the entire process to take much longer, adding stress and frustration to your staff and customers. The result is often a combination of missed bookings (Lost Revenue) and conflicting bookings (Unhappy Customers and Staff).
Phone Calls
Your reception staff are often distracted by phone calls from customers that want to schedule an appointment. While on the phone, customers at your Spa aren't being served, causing unwanted queuing and irritation. Unless you have the budget to employ a dedicated phone receptionist, this problem won't be solved.
YellowTip Solution:
Allow your customers to make their own appointments directly on your website - when they want, where they want. YellowTip WebRes is your instant solution to reduce phone calls and increase reservations.
 Click here for more information about YellowTip WebRes.
Sales
When your staff need to make a sale, they usually have to switch to a separate Point-Of-Sale. They now have to reenter customer information, locate the provided treatments from a separate appointment book and re-select them for the sale. This inefficient process makes it easy for your staff to make mistakes.
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