Hotel & Resort Problems

Spas are a vital part in the strategy and branding of many hotels around the world. As part of a hotel, your Spa now has to deal with a unique set of challenges.

Room Charges
As your customers are mainly hotel guests, most of your sales are posted to their room accounts. While this payment method is very convenient for your customers, it can give you many administrative problems. Charging to the wrong room, over/undercharges and lost payment slips are just a few examples.

YellowTip Solution:
YellowTip Reservations and POS allow your staff to charge a guest's room account directly. Our PMS Interface (Micros Fidelio & Opera) makes sure you are charging the correct room and that the guest is still checked in.

Click here for more information about YellowTip Reservations.
Click here for more information about YellowTip POS.

International Customers
Hotel guests come from different countries and speak different languages. Giving them a reservation confirmation in a language they do not understand, can cause confusion and irritation.

YellowTip Solution:
YellowTip Reservations keeps track of each guest's preferred language. When printing a booking confirmation, it automatically does so in their preferred language.

Click here for more information about YellowTip Reservations.

Central Reservations
It is often difficult for hotel guests to make a Spa reservation at the front desk or activities desk. Hotel staff must first call to the Spa and then make the reservation over the phone. This creates room for errors and miscommunication.

YellowTip Solution:
Hotel staff are able to make Spa reservations directly in YellowTip WebRes or YellowTip Reservations. They can do this from any location in the hotel and even outside your Spa's working hours.

Click here for more information about YellowTip Reservations.
Click here for more information about YellowTip WebRes.