First-Class Service & Support

At YellowTip, we understand that even the best software in the world is useless without a solid service and support infrastructure.

Our type of software is what is called "Mission Critical" software. This means that IF our software goes down, your entire organization goes down. Imagine not being able to schedule any new appointments, process sales or look up customer information. These are all tasks that are critical to any Spa, Clinic or Health Club.

To make sure you get the most out of your software investment, we will work hard to provide you with the best service & support in the industry. Hence our slogan:

Cutting edge technology, combined with First-Class Service & Support.

	24/7/365 Emergency Hotline Running your business with YellowTip software means operating with confidence. In the unfortunate event that something goes wrong, you can depend on us 24 hours a day, 7 days a week, 365 days a year via our emergency hot-line. We will do what we can to get you up and running again within minutes. If it's a problem that is not related to the software, we'll try to suggest alternative solutions.
	Phone & Email Helpdesk Don't hesitate to contact our professional helpdesk with questions about using our software. Our professional support staff is standing by, ready to help you with your questions While our software is very easy to use and comes with an extensive manual, it is always good to know that you can call or email us with any questions or comments.
	Professional Training Training your staff in using our software is a key part of a successful implementation. Our experienced trainers will not just show your staff the basic workings of our software. They will train you and your staff to use our software to support and improve your existing business processes. This way your staff will start using the software with confidence and experience the benefits from day one.
	Continuous Enhancements Our development team is always hard at work to enhance your software. Whether it's adding new features, fixing bugs, improving the user interface or optimizing for speed, we always aim for perfection. As a YellowTip customer you can expect regular updates to be part of your standard service & support plan.